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GENERAL TERMS AND CONDITIONS

1. GENERAL INFORMATION

These General Terms and Conditions govern the relationship between "Antonia Beauty" (hereinafter referred to as the "Company", "we" or "us") and the users of the website www.antoniabeauty.bg .

Company details:

2. APPLICABILITY AND AMENDMENTS

Applicability:

These General Terms and Conditions apply to all orders and services offered through the website www.antoniabeauty.bg .

Changes:

  • We reserve the right to amend these terms and conditions.

  • The changes come into effect from the moment they are published on the website.

  • The new terms and conditions apply to orders after the date of amendment.

  • Significant changes will be announced in advance.

Acceptance of the terms:

  • Use of the website constitutes acceptance of these terms and conditions.

  • When ordering, you confirm that you have read and agree to them.

3. DEFINITIONS

User/Customer: A natural person who enters into a contract for purposes which are outside their trade, business, craft or profession.

Trader: A natural or legal person acting for purposes relating to his trade, craft or profession.

Distance contract: A contract concluded between a trader and a consumer within an organized distance selling system without the simultaneous physical presence of the parties.

Product/Goods: Any product offered for sale in the online store.

Order: A request to purchase products through the website.

​4. REGISTRATION AND USER ACCOUNT

Registration:

  • Optional for placing orders

  • The data provided must be correct and up-to-date.

  • Responsibility for updating personal data

User account:

  • Security: Responsibility for password protection

  • Usage: Only by the account holder

  • Prohibition: For granting access to third parties

Account termination:

  • At the user's request: At any time

  • On our part: In case of violation of the terms

  • Procedure: Written notification

5. PRODUCTS AND PRICES

Product description:

  • All descriptions are as accurate as possible

  • Slight color differences are possible due to monitors.

  • We reserve the right to correct technical errors.

Prices:

  • Currency: Bulgarian Lev (BGN)

  • VAT: Included in the listed prices

  • Changes: Possible without prior notice

  • Importance: Price at time of order

Availability:

  • Availability information is indicative.

  • You will be notified if there is no availability.

  • Possibility to order products "on request"

Special offers:

  • Validity: While supplies last

  • Conditions: Special conditions for promotions possible

  • Combination: Promotions are not combinable unless stated.

6. ORDERS AND PAYMENTS

Ordering process:

  1. Product selection: Add to cart

  2. Review: Order Verification

  3. Data: Entering delivery data

  4. Payment: Choose a payment method

  5. Confirmation: Receive confirmation

Payment methods:

Bank cards:

  • Visa, Mastercard: Online payment

  • Security: SSL encryption

  • 3D Secure: Additional protection

Bank transfer:

  • Preliminary: For legal entities

  • Deadline: 3 working days for receipt

Cash on delivery:

  • Accessibility: For Bulgaria

  • Fee: 2.90 BGN added to the delivery price

  • Payment: Cash to the courier

Order confirmation:

  • Automatic: Email confirmation

  • Content: Order number, products, price

  • Contract: The moment of sending the confirmation

7. DELIVERY

For detailed information about delivery, please see our "Delivery Policy".

Basic principles:

  • Delivery to a courier's address or office

  • Different delivery speed options

  • Shipment tracking

  • International delivery to EU

8. RETURNS AND COMPLAINTS

For detailed information about returns, please see our "Refund Policy".

Basic rights:

  • 14-day withdrawal period without reason

  • 2-year warranty against defects

  • Complaints procedures

  • Refund

9. LIABILITY AND WARRANTIES

Our responsibility:

  • Products: Matches the description

  • Delivery: Within the agreed time frame

  • Data: Privacy Policy

  • Services: Quality service

Limitations of liability:

  • Force Majeure: Circumstances beyond our control

  • Third parties: Actions of partners (couriers, banks)

  • Abuse: Improper use of products

Guarantees:

  • Quality: All products are original

  • Origin: From official distributors

  • Shelf life: Minimum 12 months upon delivery

10. INTELLECTUAL PROPERTY

Copyright:

  • The content of the website is protected by copyright.

  • Copying without permission is prohibited.

  • Trademarks belong to their owners.

Permitted use:

  • Personal: View for personal purposes

  • Orders: Use for purchases

  • Sharing: Links to pages

Prohibited use:

  • Commercial use of content

  • Copying design or functionality

  • Automatic data extraction

11. DATA CONFIDENTIALITY

For detailed information, please see our "Privacy Policy".

Basic principles:

  • Compliance with GDPR and Bulgarian legislation

  • Personal data protection

  • Rights of data subjects

  • Safe storage methods

12. COMMUNICATION

Official channels:

Working hours:

  • Monday - Friday: 9:00 AM - 5:00 PM

  • After hours: Online inquiries

Language of communication:

  • Main: Bulgarian language

  • Additional: English language

13. APPLICABLE LAW AND JURISDICTION

Applicable law:

  • Bulgarian legislation

  • European consumer law

  • International agreements

Dispute resolution:

Internal procedures:

  • First level: Direct contact with customer support

  • Second level: Escalation to the manager

  • Third level: Management review

Extrajudicial resolution:

  • Mediation: Through certified mediators

  • Consumer organizations: Consumer Protection Commission, Consumer Protection Commission

Jurisdiction:

  • Bulgarian users: Bulgarian courts

  • EU consumers: The courts in the consumer's country

  • Other cases: Sofia City Court

14. SPECIAL PROVISIONS

For cosmetic products:

  • Allergies: We recommend testing before use.

  • Storage: According to manufacturer's instructions

  • Expiration date: Check before use

For online trading:

  • Technical Support: Website Maintenance

  • Updates: Possible temporary outages

  • Compatibility: Optimization for different devices

For international customers:

  • Currency: Prices are in Bulgarian leva

  • Taxes: According to state legislation

  • Restrictions: Possible for certain products

15. QUALITY CONTROL

Procedures:

  • Inspection of all products before shipment

  • Expiration date control

  • Proper storage and transportation

  • Monitoring temperature regimes

Certificates:

  • Original products from official suppliers

  • Compliance with EU standards

  • Quality certificates on request

16. SUSTAINABILITY AND CORPORATE RESPONSIBILITY

Environmental principles:

  • Minimizing packaging

  • Use of recyclable materials

  • Partnering with environmentally responsible suppliers

Social responsibility:

  • Ethical attitude towards customers

  • Transparency in business practices

Support for local communities

17. FORCE MAJEURE CIRCUMSTANCES

Definition:

Circumstances that are beyond the reasonable control of the parties and that make the performance of obligations impossible or unreasonably difficult.

Examples:

  • Natural disasters

  • Wars, terrorist acts

  • Epidemics, pandemics

  • Government bans

  • Strikes in key sectors

Consequences:

  • Temporary exemption from obligations

  • Notification of affected parties

  • Search for alternative solutions

18. FINAL PROVISIONS

Definition:

Circumstances that are beyond the reasonable control of the parties and that make the performance of obligations impossible or unreasonably difficult.

Examples:

  • Natural disasters

  • Wars, terrorist acts

  • Epidemics, pandemics

  • Government bans

  • Strikes in key sectors

Consequences:

  • Temporary exemption from obligations

  • Notification of affected parties

  • Search for alternative solutions

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