Shipping Policy
1. GENERAL INFORMATION
This Delivery Policy governs the terms and conditions for delivery of products ordered from the website www.antoniabeauty.bg of "Antonia Beauty" 1 .
Contacts for questions about delivery:
Phone: +359 (2) 4517 635
Email: info@antoniabeauty.bg
Address: Sofia, 16 A Byalo Pole Street, Bulgaria
2. WHAT PERSONAL DATA DO WE COLLECT?
Delivery to Bulgaria:
Sofia: To all districts in the capital
Other cities: To all regional and municipal centers
Villages: To populated areas with courier coverage
International shipping:
European Union: All Member States
Other countries: Upon request and after prior arrangement
3. DELIVERY METHODS
For Bulgaria:
Courier delivery to address:
Price: 7.99 BGN.
Deadline: 1-3 business days
Free shipping: For orders over 80 BGN.
Coverage: The entire territory of the country
Courier delivery to office:
Price: 5.44 BGN.
Deadline: 1-3 business days
Free shipping: For orders over 60 BGN.
Coverage: Cities with courier offices
Express delivery (Sofia):
Price: 9.89 BGN + 6.04 BGN (fee for exact hour)
Deadline: Up to 24 hours
Conditions: For orders placed by 2:00 p.m. on a business day
For the European Union:
Standard delivery:
Price: 17.20 BGN.
Deadline: 5-10 business days
Free shipping: For orders over 150 BGN.
Priority delivery:
Price: 28.00 BGN.
Deadline: 3-5 business days
4. ORDER PROCESSING TIME
Standard time:
Orders placed by 2:00 PM: Processed the same day
Orders after 2:00 PM: Processed the next business day
Special conditions:
Working days: Monday to Friday (8:00-17:00)
National Holidays: Orders are processed the next business day
Customized products: 3-5 business days additional time
5. TRACKING INFORMATION
Notifications:
SMS: We send a tracking number (fee 0.19 BGN)
Email: Detailed information about delivery status (free)
Call: Courier contacts before delivery
Online tracking:
You can track your shipment via the courier company's website.
You will receive the tracking number in your confirmation email.
6. CONDITIONS FOR RECEIVING
Identity documents:
Mandatory presentation of an identity document
The person specified in the order, or an authorized representative with written power of attorney
Shipment inspection:
Right to inspection: You can inspect the outer packaging (free of charge)
Content: Check the number and type of products (free)
Damage: If any damage is found, notify the courier immediately.
Opt-out:
If you refuse to accept the shipment, it will be returned to our warehouse.
Shipping fee is non-refundable.
Possibility of re-delivery for a new fee
7. FAILED DELIVERY
Lack of recipient:
First attempt: We leave a notification
Second attempt: Next business day
Third attempt: By phone - we agree on a convenient time
Storage in a courier office:
Deadline: Up to 7 business days free of charge
After expiration: The shipment is returned to our warehouse
Additional fees: For storage after the 7th day - 5.80 BGN per day per shipment
8. INTERNATIONAL DELIVERY
Customs formalities:
EU: All taxes and fees included
Outside the EU: Additional customs fees may apply at the customer's expense.
Limitations:
Certain products: Not available in some countries due to regulatory restrictions
Perfumery: Air Transport Restrictions
9. SPECIAL SERVICES
Delivery on a specific date:
Opportunity: For special occasions
Additional fee: 2.90 BGN (with specified interval) or 6.04 BGN (with specified specific time)
Advance notice: Minimum 2 business days
Delivery at a specific time:
Opportunity: For Sofia and large cities
Additional fee: 6.04 BGN (with specified specific time) or 2.90 BGN (with specified interval)
Time slot: Customer's choice
Saturday delivery:
Additional fee: 2.90 BGN per shipment
Delivery by 3 p.m. on Saturday
10. QUALITY CONTROL
Packaging:
All products are packaged in protective materials
Special care for fragile products
Discreet packaging upon request
Temperature regime:
Products requiring special conditions are transported in appropriate packaging.
Transportation with a cooler bag: 5.80 BGN per shipment (maximum dimensions - 30 x 30 x 17 cm)
Storage information is provided with the product.
11. FORCE MAJEURE
Circumstances beyond our control:
Natural disasters
Courier company strikes
Pandemics or quarantines
Technical problems in transport networks
Notifications:
If such circumstances arise, we will notify you immediately.
We will offer alternative delivery solutions
12. COMPLAINTS AND COMPLAINTS
Complaints procedure:
Contact: Contact us within 24 hours
Documentation: Provide photos of the damaged shipment
Solution: We will offer a suitable solution within 2 business days
Responsibility:
We are responsible for damages caused by us.
The courier company is responsible for damage during transport.
13. RELATIONSHIP WITH COURIER COMPANIES
Partners:
Econt: Main delivery partner in Bulgaria
Speedy: Alternative Courier
DHL: For international deliveries
Bulgarian Posts: For remote areas
Problems with the courier:
If you have any problems with the courier service, please contact us.
We will help resolve the problem quickly.
14. UPDATES
We reserve the right to update this policy if there is a change in:
Shipping fees
Delivery times
Courier partners
Delivery areas
If there are any changes, we will publish the updated version on the website.
15. CONTACTS
For questions about delivery:
Phone: +359 (2) 4517 635
Email: info@antoniabeauty.bg
Working hours: Monday - Friday, 9:00 - 17:00.
Last updated date: June 13, 2025